ELKHART, Ind. (ADAMS) – Christmas came early for Surf Internet customers in Columbia City, Ind.
Their gift appeared not under a tree, but instead under the ground in the form of significant upgrades to the network delivering their fiber-optic internet services.
Representatives say that Surf’s network upgrades were in response to a series of reported outages last month.
In addition to providing customers with a one-month service credit, Surf says it acted quickly to get the infrastructure in place that would help protect against future network outages.
The following was released:
It was determined that network issues affecting Columbia City were due to outages with a third-party upstream circuit provider. To address this, Surf dedicated funds to add a second, completely independent, upstream circuit provider between Columbia City and Surf’s South Bend data center to feed additional bandwidth to Columbia City.
“This redundant fiber route into Columbia City will ensure that every resident has reliable access to the fastest broadband available,” said Surf Internet CEO Gene Crusie. “We are fully committed to transforming this community and hope the investment of our own resources in network upgrades shows that,” he added.
About Surf Internet Surf Internet is an innovative fiber-optic internet company that serves as the essential gateway to connectivity across the Great Lakes Region of Illinois, Indiana, and Michigan. The company is building a bridge to the wide-open future by delivering high-speed, reliable internet to homes and businesses in underserved, rural communities. Surf’s 1 00-plus person team is local, giving them an edge when it comes to customer care and advocacy for the region. Headquartered in Elkhart, Ind., Surf also has offices in La Porte, Ind., Byron Center and Fowlerville, Mich., and Coal City and Rock Falls, Ill. Learn more here.